Policies

Privacy Policy

We value your business and are committed to protecting your privacy. We want your experience here to be positive and safe.

You may browse our site at any time without logging in and you will remain anonymous. We may track I.P. addresses in order to see which pages are being used, but we will not know who you are. Logging into the site will let us know who you are and we will be able to customize the site for you. Your log-on information will be used only by you for site customization, and your visits will always remain confidential.

For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Authorize.net, keeps this information encrypted and secure on your behalf.

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

If you are placing an order, you will be required to provide personal information necessary for order processing. This information will be used for order processing ONLY. Your name and past orders may be saved; however, credit card information will never be kept on file, and personal information will not be sold, exchanged or distributed to third parties. The email address you provide, for order processing, will only be used to send you information and updates pertaining to your order.

If you choose to sign up for our newsletter you agree to be contacted with special offers, recipes, and news about Anstine’s Candy that we feel may interest you. If you wish to stop receiving our newsletter, you may unsubscribe at any time through our web site or by contacting us. Our newsletter email list will ONLY be used for the Anstine’s Candy Newsletter and will not be shared with anyone.

By contacting us you agree to let us use your comments, suggestions, contributions, ideas, or other feedback throughout our site at our discretion. We will give credit by name for all submissions. Credit usually includes name and home state, if applicable. If you would like your name withheld from your comments, suggestions, and/or ideas, please make a note of that when writing.

Secure Credit Card Transactions
You can shop at Anstine’s Candy online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

128-bit or higher Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the
Authorize.Net Privacy Policy.

 

Our Privacy Policy may change periodically as our business grows. Please check back occasionally to stay up-to-date.

Shipping Policy

We ship quickly and offer choices of shipping methods to fit your needs. Orders are normally shipped on or before the next business day. (Business days exclude Saturday and Sunday, and all U.S. Mail holidays (click here for a list of holidays.) All delivery time estimates in the Shipping Methods section below are figured from the date the order leaves our facility.

Out-of-Stock Items

Our shopping cart software tracks stock levels of our products, so being abel to add an out-of-stock item to your cart is rare; however, it does happen occasionally due to human error in entering the products into the system. If you purchase an item that is out-of-stock, we will contact you to make arrangements to refund, or cancel the order. We will make every effort to contact you, but if we are unable to reach you by shipping time, we will send your order (minus the out-of-stock item) and refund you for the missing item.

Shipping Charges

Your shipping costs will depend on the subtotal or weight of your order, and the shipping method selected.
The shipping costs may change depending on box size or quantity, although we will do our best to match the quoted
shipping costs.

Refund Policy

Returns

If you are not satisfied with your order from Anstine’s Candy, you may return it within 30 days and we will either credit your card or provide store credit (your choice). Before sending your return, please contact us so we can decide how to best resolve the issue (in some cases a return is not necessary to receive a replacement.)*

Phone: 1-800-226-3925
or click here to email us

Unfortunately, we cannot offer a credit for your shipping charges or fees paid to customs for international shipments.*

You may send your return to:
Anstine’s Candy
35 N Main
Red Lion, PA 17356
U.S.A.
 

* Exceptions may include damaged or incorrect items – but will still be at the discretion of Anstine’s Candy.

Terms & Conditions

In General
Anstine’s Candy 35 N Main, Red Lion, PA 17356 USA (“https://catalog.anstinescandy.com”) owns and operate this Website.  This document governs your relationship with https://catalog.anstinescandy.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the “Linked Sites”), which are not operated by https://catalog.anstinescandy.com. https://catalog.anstinescandy.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found here. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and https://catalog.anstinescandy.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of https://catalog.anstinescandy.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by https://catalog.anstinescandy.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with https://catalog.anstinescandy.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. https://catalog.anstinescandy.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be https://catalog.anstinescandy.com or may in some cases be a third party. Where a contract is made with a third party https://catalog.anstinescandy.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law https://catalog.anstinescandy.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect https://catalog.anstinescandy.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with https://catalog.anstinescandy.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to https://catalog.anstinescandy.com.

Indemnity
You agree to indemnify, defend and hold harmless https://catalog.anstinescandy.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation
https://catalog.anstinescandy.com  shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and https://catalog.anstinescandy.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of https://catalog.anstinescandy.com.